International Customer Support Specialist - Freight Forwarding (Bali-Based)

Join PT Januardi Putera Logistik as an International Customer Support Specialist - Freight Forwarding and play a pivotal role in expanding our global freight forwarding operations from the vibrant hub of Bali. This is a unique opportunity for a dynamic professional to bridge communication gaps between our clients and our team, ensuring seamless and efficient logistics solutions. In this role, you'll be the first point of contact for international clients, handling inquiries, resolving issues, and coordinating with various stakeholders to meet their shipping needs.

PT Januardi Putera Logistik is a leading logistics company with a strong presence in Indonesia. We are committed to innovation and excellence, and we are looking for a talented individual to join our team in Canggu, Badung, Bali. As an International Customer Support Specialist, you will have the chance to work with a diverse range of clients, using tools like Salesforce and SAP to streamline our processes. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for international clients, providing exceptional customer service and support.
• Handle and resolve customer inquiries, complaints, and issues related to freight forwarding services.
• Coordinate with internal teams, including operations, finance, and IT, to ensure smooth and efficient service delivery.
• Use Salesforce and SAP to manage customer data, track service requests, and generate reports.
• Stay updated with industry trends and regulations to provide expert advice to clients.
• Collaborate with the marketing team to develop and implement customer retention strategies.
• Monitor customer satisfaction and provide feedback to improve our services.
• Participate in team meetings and contribute to the development of best practices and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 3 years of experience in customer support or a related role in the logistics industry.
• Proficient in English, both written and spoken, as well as Indonesian.
• Familiarity with Salesforce and SAP is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Certification in logistics or customer service is a plus.

🛠️ Keahlian

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